Refund Policy

Effective Date: January 8, 2026

At HAFLE Foods (“HAFLE,” “we,” “our,” or “us”), we take pride in the quality of our products. Due to the nature of food items, our refund and return policies differ for retail and wholesale customers, as outlined below.

1. General Policy

All food products are considered final sale unless they arrive damaged, defective, or incorrect. We do not accept returns of opened or used food products.

2. Direct-to-Consumer (Retail) Orders

Returns

For food safety reasons, we do not accept returns on retail food purchases.

Refunds or Replacements

Refunds or replacements may be issued only if:

  • The product arrives damaged or defective, or
  • You receive an incorrect item

To be eligible:

  • You must contact us within 48 hours of delivery
  • You must provide clear photos of the product, packaging, and shipping label
  • The product must be unused and in original packaging

Approved refunds will be issued to the original payment method or replaced at our discretion.

3. Wholesale / Foodservice Orders

Returns

All wholesale and foodservice orders are final sale unless otherwise agreed in writing.

Credits or Replacements

Claims for damaged, missing, or incorrect items must be reported within 24 hours of delivery.
Wholesale customers must inspect all shipments upon receipt.

If approved, HAFLE Foods may issue:

  • A credit toward a future order, or
  • A replacement product

Refunds for wholesale orders are issued at our discretion and are uncommon due to the nature of food products.

4. Non-Refundable Items

The following are non-refundable:

  • Opened or partially used food items
  • Products damaged due to improper storage or handling after delivery
  • Orders placed incorrectly by the customer
  • Products past their stated shelf life
  • Custom, private-label, or special-order items (wholesale)

5. Shipping & Handling Fees

Shipping and handling fees are non-refundable, except where required by law or when a refund is approved due to HAFLE Foods’ error.

6. Order Cancellations

Retail Orders

Orders may be canceled only if they have not yet shipped. Once shipped, orders cannot be canceled or refunded.

Wholesale Orders

Wholesale orders may not be canceled once production, packing, or shipment has begun.

7. Frozen & Perishable Items

For frozen or temperature-sensitive products:

  • Delivery delays caused by carriers or weather are not grounds for refunds
  • Customers must ensure proper storage immediately upon delivery

HAFLE Foods is not responsible for spoilage due to delivery delays beyond our control or improper handling after delivery.

8. How to Submit a Claim

To submit a refund or replacement request, please contact:

HAFLE Foods

Email: info@haflefoods.com
 Include:

  • Order number
  • Description of the issue
  • Photos of the product and packaging

We aim to respond within 2–3 business days.

9. Policy Updates

HAFLE Foods reserves the right to modify this Refund & Return Policy at any time. Changes take effect immediately upon posting to our website.

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